Before contacting us, please consider the following.

Check it's not an emergency.

If you have any of these, call 111 or 999 for urgent medical help, as your request will not be seen immediately.

  • Crushing chest pain and tightness
  • New drooping on one side of the face, slurred speech, difficulty raising your arms, weakness, or numbness on one side of your body.
  • Severe difficulty breathing
  • Heavy bleeding that won't stop
  • Severe injuries
  • Feeling suicidal, wanting to harm yourself, or others.

Urgent Appointments

We operate a triage system for all appointment requests – urgent and non-urgent. 

  • If you would like an appointment or need to speak to a Doctor or Nurse Practitioner, our telephone lines open at 8.30 am.
  • The receptionist will ask you to give brief details of the problem.
  • You will then be allocated an appropriate outcome, which may be a same-day appointment, routine appointment or signposted to another service.
  • For urgent queries, we are open until 6.30 pm.

Call the Surgery on  01570 422665

  • Children 16 years and younger presenting with an acute issue will be assessed on the same day.

Non-Urgent Appointments 

eConsult online consultations are only accepted Monday to Friday, 10 am-12 pm but may close earlier if the practice reaches capacity for the day.

IMPORTANT - eConsult should NOT be used for urgent problems. If you have an issue needing same-day attention, telephone the surgery on 01570 422665. 

Home Visits 

Home visits are for patients who are too ill to come to the surgery and there is a clinical need for an urgent physical examination.  Home visits are normally reserved for the following patients: 

  • Housebound
  • Terminally ill
  • Elderly/ Frail

If you need a home visit please telephone BEFORE 9.30 a.m. so the house calls can be planned for the day. 

  • If a problem arises later in the day we will endeavour to deal with it as soon as possible, but may have to call on the next working day. 
  • The receptionist will ask for details of the problem so that the doctor can assess the urgency and plan their visits.  The doctor will probably telephone you first to discuss the problem in order to assess the clinical need. 
  • Please tell the receptionist if you feel the problem is urgent. 

Some conditions are best treated in the hospital, and occasionally you may be advised to dial 999 for an emergency ambulance. 

PLEASE NOTE: a lack of transport is not a reasonable indication for a home visit. 

Failed Appointments

If you are unable to attend four appointments, please ring 01570 422665 as soon as possible so we can rearrange a more suitable date and time for you, and so we can reallocate your appointment to another patient. 

Patients who do not attend their appointments will have this recorded in their medical records. 

Out of Hours 

  • Should you need access to a doctor outside of surgery hours, please call NHS 111